REFUND AND RETURNS POLICY
These refund terms apply to all products purchased through www.bamboocrateco.com. Please read the following terms carefully before purchasing.

1. Refund Policy
   We are committed to providing customers with high-quality bamboo gardening storage baskets. If you are not satisfied with the product you purchased, you can apply for a refund in accordance with the following terms.
   Refund Period
   ● Customers can apply for a refund within 30 days of receiving the product.
   Refund Conditions
   ● Products must be in unused condition and must include all original packaging, tags and accessories.
   ● When returning an item, please provide proof of purchase, such as a copy of your order confirmation email or receipt.
   ● Certain products, such as custom-made items, may not be eligible for the refund policy.
2. Request a Refund
   ● Step 1: Please contact us via email at driftpine@bamboocrateco.com with your order number and the reason for the refund.
   ● Step 2: Our customer service team will contact you within 24 hours of receiving the request to assist in processing the refund.
3. Refund Method
   ●Once we receive the returned product and confirm that it is eligible for a refund, the refund will be processed to your original payment method, usually within 5 working days. Please note that bank processing time may vary.
4. Shipping Cost
   ●If the refund is requested due to customer reasons (such as dislike or wrong selection), the shipping cost will be borne by the customer.
   ●If the refund is due to product defects or wrong shipment, the shipping cost will be borne by www.bamboocrateco.com.
5. Damaged Goods
   ●If the goods you received are damaged during transportation, please contact us within 48 hours of receipt and provide photos as evidence. We will assist you in making a damage claim and arrange a replacement or refund for you.
6. Modification of Terms
   www.bamboocrateco.com reserves the right to update or modify this refund terms at any time. The revised terms will be posted on our website, and your continued use of our services will be deemed as your acceptance of these changes.
7. Contact Us
   If you have any questions about the refund terms or need further assistance, please contact us via the following methods:
   ●Email: driftpine@bamboocrateco.com

Thank you for choosing www.bamboocrateco.com. We look forward to providing you with satisfactory products and quality services!