SHIPPING INFORMATION
These shipping terms apply to all products you purchase through www.bamboocrateco.com (hereinafter referred to as “this website”). Please read the following carefully to understand our shipping policies and procedures.

1. Shipping scope
   www.bamboocrateco.com provides domestic and international shipping services in Australia. Shipping costs and shipping times vary depending on the destination and type of goods.
2. Shipping time
   Domestic shipping in Australia
   ●Standard shipping: Most domestic orders will be delivered within 7 working days after the order is confirmed. The specific delivery time may vary depending on the destination and the shipping company.
   International shipping
   ●International processing time: The processing time for international orders is usually 3 working days. After shipment, the shipping time is 12 working days, which varies depending on the destination and customs processing.
   ●Customs and taxes: International orders may involve additional customs and import taxes, which are borne by the customer. www.bamboocrateco.com is not responsible for handling any related taxes.
3. Partner Courier
   We work with several well-known courier companies to ensure that your order is delivered safely and quickly:
   ●Australia Post: Provides domestic and international shipping services, suitable for small packages and standard mail options.
   ●United Parcel Service (UPS): Provides reliable domestic and international shipping services, which can effectively handle packages of different sizes and ensure on-time delivery.
   ●FedEx: Also provides efficient domestic and international shipping services, especially for orders with high requirements for timeliness.
4. Shipping costs
   Shipping costs will be calculated at checkout and will be adjusted based on factors such as the selected shipping method, the weight and size of the ordered items, and the destination. You will clearly see the shipping costs on the checkout page.
5. Tracking your order
   Once your order is shipped, we will send you a tracking number by email, which you can use to track the status of the package in real time on the courier’s official website.
6. Damage and loss
   If you find that your package is damaged during transportation or you have not received your package, please contact us within 48 hours of receipt. We will assist you in making a damage claim or finding a lost package.
7. Modification of Terms
   www.bamboocrateco.com reserves the right to update or modify these shipping terms at any time. Any modifications will be posted on this website and your continued use of our services will be deemed as your acceptance of such changes.
8. Contact Us
   If you have any questions about the shipping terms or require further information, please contact us via the following:
   ●Email: driftpine@bamboocrateco.com

Thank you for choosing www.bamboocrateco.com. We look forward to providing you with quality service and a satisfying shopping experience!